Extended Stay America - Orange County - Cypress

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked most aspects of our hotel. However, we apologize and are disappointed to read our hotel’s facilities did not provide the value you were hoping for. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Susan, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your concern regarding refrigerator will be shared with the maintenance team so that corrective measures can be taken. We hope you will visit us again. Sincerely, Hotel Management 

Business response:

Yvette, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your kind compliments with them. We look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Suzette, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, we have asked our housekeeping team to be more diligent going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management