Extended Stay America - Orange County - Cypress

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the wonderful feedback. We are glad to see you enjoyed the great service delivered by our staff and that you loved your well-equipped accommodations. Thank you again for your business, we appreciate you. Sincerely, Hotel Management 

Business response:

Our thanks for taking the time to review your stay with us. We are pleased to see you had a pleasant time with us, but we are sorry for the odor issue you encountered. We appreciate your feedback and hope to see you back at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your accommodations and for taking the time to recognize Tammie for her outstanding service. We will share your kind words with her at the next staff huddle. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your feedback. Although you liked our overall pleasant visit, we know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you had a comfortable stay with us and that our location was perfect for your needs. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management