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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called ahead twice to make sure my late check-in would be accommodated as we had a late flight into LAX. Upon arrival at 1:30 am we had no help to check -in and were locked out of front door. After several calls to the Extended Stay Corp line we finally got help. Checked-in and in room at 3am......not happy at all.
Business response:
Kenneth,thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Cleaning the room just once a week is inadequate. At least, trash should be picked up daily. The cable TV station offering has very poor reception and few channels. However, the provision of a kitchen is very good.
Business response:
Chris, thank you for staying at our hotel. Although you were pleased with your kitchen facilities, we are sorry for the issues you experienced and that you were unhappy with our housekeeping policy. We have made a note of your feedback and have been shared with the appropriate team. Thanks again, and we hope to see you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Our family needed a place to stay close by while we were having our home fumigated. This was the closest place with a kitchen, full size refrigerator, and free parking. The location was good, with easy access to a Wendy’s, Lee’s sandwich, and a hawaiian fast food place. The staff was nice enough to ask us what floor we preferred to stay in. Since we had a lot of things with us, she gave us a first floor room right next to the parking lot. The room was comfy enough. I didn’t really expect a lot. I would stay here again.
Business response:
Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Joshua, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Seiji,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Good place! Mel I believe her name was... she worked the late night shift she was very accommodating, friendly, and helpful in making my wife, daughter, and I comfortable!
Business response:
Eric, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Mel for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Quiet location and easy to get to. Inconvenience asking for supplies for the kitchen. Pillows not good for side sleepers.
Business response:
Thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. However, we are sorry as you weren't happy with our hotel policy. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Staff was extremely friendly & professional. Location great, walking distance to just about any kind of food you want.
Business response:
Dawn, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our hospitality and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,316 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.