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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Checked in at 5pm and my room still wasn't available. Switched to a smaller room that was just fine. Nice place. Did the job for the price. AC was excellent on an extremely hot weekend! Still waiting for Expedia to respond to my request for a small refund for the difference in cost as the front desk said it had to come from Expedia.
Business response:
Kyle, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you found us to be of a fair price and that overall you had a pleasant stay with us. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Amenities need to be updated, no daily housekeeping, no ice machine, shampoo and other items only available at the front desk. Grab and go breakfast was comical with a packaged muffin or a granola bar.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice that it was pet friendly but the room next to mine with their dogs that barked very loud when they opened their door and went out twice during the night and woke me up both nights around the same time. Not a very relaxing night sleep.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit. However, we apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
The hotel itself was okay. I was a little disappointed that the room was not thoroughly clean. I always check the bed for bed bugs before I lay in it and when I pulled the covers I saw someones hair left on the comforter which lead me to believe that the covers werent washed. In the kitchen cabinet there was two bags of trash and there were nats inside. I had to ask one of the guys vaccuming to take it. When I got on the shower there was hair stucknto the side wall and in the tub and I had to clean it. Needless to say I stay... read more
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,348 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.