Extended Stay America - Orange County - Cypress

Business response:

Thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are sorry for the difficulties you experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Counting on your kind generosity to accept our apology, we hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Roderick, thank you for the feedback. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management 

Business response:

Dennis, wow - thanks for the five-star review of Extended Stay America We are thrilled to see you had stay and enjoyed everything we offer. On behalf of everyone here, we invite you to stay with us again the next time you visit when in the area. Sincerely, Hotel Management 

Business response:

William, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Lauren, thanks for choosing Extended Stay America and for the feedback. We are thrilled to read you were benefited with our convenient location close to the points of your interest and that you had a terrific stay. It was a pleasure having you as our guest, and we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are pleased to know you were benefited with the service offered by our staff and that you had an enjoyable stay. Thanks again for recommending us and we look forward to your next visit when in the area. Sincerely, Hotel Management