Extended Stay America - Orange County - Cypress

Business response:

Shannon, thank you for being our guest. We are delighted to read you received an excellent service from our staff and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you had a comfortable stay here and that you received an excellent service offered by our staff. Your compliments have been shared with the entire team, especially with Alex for a job well-done. It was a pleasure having you as our guest, and we look forward to many more visits when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the review. We are glad to read you had an enjoyable stay and that you were benefited with our convenient location. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Veronica, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are glad to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your review. We appreciate you taking the time to give feedback. We are pleased that you enjoyed your overall stay, and we will definitely make sure we take care of the areas you mentioned that need improvement. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management