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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amenities need to be updated, no daily housekeeping, no ice machine, shampoo and other items only available at the front desk. Grab and go breakfast was comical with a packaged muffin or a granola bar.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nice that it was pet friendly but the room next to mine with their dogs that barked very loud when they opened their door and went out twice during the night and woke me up both nights around the same time. Not a very relaxing night sleep.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit. However, we apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
The hotel itself was okay. I was a little disappointed that the room was not thoroughly clean. I always check the bed for bed bugs before I lay in it and when I pulled the covers I saw someones hair left on the comforter which lead me to believe that the covers werent washed. In the kitchen cabinet there was two bags of trash and there were nats inside. I had to ask one of the guys vaccuming to take it. When I got on the shower there was hair stucknto the side wall and in the tub and I had to clean it. Needless to say I stay... read more
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Nice Location Came to visit the beach, had a great time.
Business response:
Jose, thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our location was ideal for your needs and that our service and facilities were to your satisfaction. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
1 bad thing was getting downgraded without notice I really enjoyed my stay at this location. When I checked in and got into my room I noticed it was the normal sized ones. I had booked one of their deluxe suits because my friend flying in from Denver was also Sharing the room with me and we would be sleeping in separate beds (the couch was pull out in the deluxe suit) so because we got downgraded, no notice prior to, I was forced to sleep in the same bed. It was midnight or I would have switched hotels.. But they didn't ev... read more
Business response:
Thank you for staying at Extended Stay America. We are glad you had an overall pleasant time here. That being said, please accept our apologies that we failed to accommodate you with the room of your choice. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Could be better Even though our room was non smoking, the hotel is not therefore there is plenty smoke reak in the air even our own room. Little things made this a no so comfortable stay. (Missing linen for a dirty sofabed, remote control not working, smell, checkinh in issues, breakfast mediocre or non existent. A bit disappointed for the price paid
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.