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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nicest extended stay I normaly do not care for extended stay hotels. But this one is very clean and very nice. The staff could be more courteous and smile once in a while and i dont like tbe fact that you have to pay an extra $10 a day for housekeeping. But the rooms are spacious and nice. Its very clean
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your overall visit and were impressed with the comfort of your room. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
close to family staff did not give you all the information as it pertains to when house keepers are coming, and how often. Tried to ask someone about this, but staff was not that friendly. House keepers did not want to speak to you and seem very tired.
Business response:
Jeanice, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
The kitchen utensils were not available. Staff told they do not provide them for people staying for only one to two days. Staff were very unfriendly, not helpful, very discourteous.
Business response:
Nancy, thank you for being our guest. We are happy to know you liked the convenience of our location and had a good time here. With that said we’re sorry for the inconvenience, you had with our associates. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely... read more
Nice Perfect place for a 1 night stay.
Business response:
Sheri, thank you for choosing Extended Stay America for your stay. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
Business response:
Chang, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Wow - Josie, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Orange County - Cypress, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Lori, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
Business response:
We appreciate you letting us know your overall experience was a pleasant one. We are sorry for falling short of expectations during your visit. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Great great hotel accomadations overall
Business response:
Thank your for choosing to stay at Extended Stay America - Orange County - Cypress. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,316 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.