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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty great The hotel was great, My room was clean, the staff was friendly. I actually liked that they don't clean your room during your stay. Since it's a little apartment with kitchen. The ONLY thing that really could use some improvement is the bed! It was a little hard and not comfortable. Other than that the hotel was great and the price was great as well. Would definitely stay there again, hopefully they will have a better mattress next time.
Okay hotel It was a decent stay at the hotel, but I was not able to check in until 3 hours after the stated check in time which defeated the main reason why I rented a room for the day (last minute purchase wanted to spend sometime focusing on my art). Room cleanliness was okay, a couple lights in the room were not working, contained VERY basic accommodations. Over all was an okay stay, but I will definitely pay the 15-20$ difference next time to stay at a much nicer hotel (which there are a few others within walking distanc... read more
Very nice. Perfect for our needs. We had a previous bad experience at a similar type of hotel (not an extended stay) but found this one to be excellent. The room was actually pretty big (king suite) and the bed was very comfortable. Was expecting an oven for some reason and was disappointed but we used some creative strategies and managed. The staff was very friendly and helpful in suggesting some local grocery stores and restaurants. The bed was super comfortable but pillows were slightly lacking for what I prefer.
Quiet hotel, nice location Drove up to Anaheim for Disneyland for NYE, but did not want to pay tons of money at hotels close to the park. This hotel is 6 miles away and a short 15 minute drive straight down Katella. Definitely nice to get away from the tourist crowded area and breathe a little. Plenty of restaurants and shopping in the area, so that was a plus to kill time. Our stay was quiet. While the hotel was 100% booked, i only heard our neighbors through the wall when we first checked in about 4pm, and not a noise afte... read more
First of all the hall ways smelled like pot smoke and smelled horrible. My wifes Asthma was triggered repeatedly by the horrible conditions in the hotel. The bed was worn out and you would start falling out of bed repeatedly because the mattress leaned so much. The bathroom sink was clogged and stopped draining by the last night. The,e
Business response:
Dear Guest, We’re very sorry to hear about your disappointing experience and understand how concerning these conditions were, especially with the lingering smell in the hallway and the impact on your wife’s comfort. Your remarks about the worn bedding and the drainage issue in the bathroom have been noted, and we sincerely regret that your room did not meet the standards we aim to uphold. Feedback like this is taken seriously, and your comments will be reviewed with the appropriate teams to address these issues and help prev... read more
The staff was fine, but this appears to be a place where a lot of people stay when they have nowhere else to go. Stayed with coworkers, one room had roaches, my room smelled musky/mildewy when the AC was on, showerhead was broken and dribbled more than sprayed. Beyond that *my* room was clean, but the halls often had trash, including a rotting closed milk jug in one of the stairways. Lots of room for improvement here.
Business response:
Dear Guest, We’re truly sorry to learn about the discomfort you and your coworkers encountered during your visit. While we’re glad you found your own room clean and our staff accommodating, it’s disappointing that other aspects of your stay fell short of expectations. We sincerely apologize for the condition of certain areas and for any inconvenience caused by maintenance or cleanliness concerns. Your feedback is valuable and is being shared with the relevant teams to ensure stronger attention to upkeep and overall presentat... read more
Smells like cat piss. Someone stole the ironing board. General sense of greasiness.
Business response:
Dear Guest, We’re very sorry to hear about your disappointing visit and the concerns you raised. It’s unsettling to know that your room condition and overall comfort did not meet expectations. We also regret that an issue occurred, which may have caused you to feel uneasy, as guest security and peace of mind are always top priorities for us. Your feedback has been shared with the appropriate teams for immediate attention. We appreciate your input and hope to have the chance to restore your confidence in us on a future visit.... read more
They had roaches and dis not refund me for the stay.
Business response:
Dear Providencia, Thank you for taking the time to share your concerns with us. We sincerely apologize for the issues you encountered during your stay and for any frustration caused. Your comments regarding cleanliness and your refund experience have been shared with the appropriate teams for review. We take guest matters seriously and continuously work to improve our services and property standards. We hope you will consider giving us another opportunity in the future to provide a more comfortable and seamless experience. S... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.