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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fleas. I’m still too upset to elaborate.
Business response:
Dear Guest,Thank you for sharing your feedback. We deeply regret that your stay did not meet your expectations and apologize for the issues you encountered. The presence of pests is a serious concern, and we are addressing it with our team to ensure that this does not happen again. We understand your frustration and genuinely appreciate your patience. Please know that your comments are taken seriously, and we hope to give you a much better experience in the future.Sincerely,Hotel Management
I should have known better than to value shop in this area. It’s the little things. I expected cleanliness issues from the start, and for it to be a bit noisy. But I did not expect to have to ask for simple things like towels. I had early morning meetings all week and waking up to realize there wasn’t a towel for after a morning shower was a huge issue. Then to not have anyone working the desk to ask for one. I literally had to let the phone at the desk ring for 7 minutes before anyone answered. I won’t be staying here again... read more
Business response:
Dear Guest,Thank you for your review. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have prompt service, especially when preparing for early meetings, and we regret that we fell short of providing the assistance you needed. Your comments will be shared with our team to ensure these issues are addressed. We appreciate your feedback and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
The hotel itsel was diety. Elevators very dirty. Trash in hallways. One set of towels on room literally one set. Went down to get more towels told none clean. Was then able to get towels at 930 pm. Avertisr grab and go breakfast. Completely false advertising. Had coffee and oatmeal packets only. No muffins or granola bars as advertised. Tub in room in bad shape and leaky faucet all night long. No amenties like shampoo or lotion. I guess if you want those you need to go down to desk to retrieve. Disappointed overall. Rate was... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We apologize for the issues you encountered during your stay, and we deeply regret that the cleanliness and amenities did not meet your expectations. We understand how frustrating this must have been and appreciate your feedback as it helps us address areas that need attention. We hope you will consider staying with us again in the future for a much-improved experience.Sincerely,Hotel Management
Dirty
Business response:
Dear Angel, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Cleanliness is a top priority, and we strive to maintain a comfortable environment for all guests. Your comments will be shared with the appropriate team to ensure continuous improvements. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management
during my stay. I saw 3 baby cockroaches. one near the bed.. one in the tub and one in between the shower curtains. not a good experience at all.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand the discomfort caused by this and take pest concerns very seriously. Please rest assured that we have shared your comments with our team to address and resolve the issue immediately. We are committed to providing clean and comfortable accommodations for our guests, and we deeply regret that we fell short in this instance. We hope you will consider staying with us again, allowing us to ... read more
Very poor but nice people at desk The overall condition or everything was very poor such as there was a lot of worn carpet with holes, shower was clean but was definitely in need of an update and when I asked for a coffee pot the 1st one was missing pieces the 2nd had a moldy coffee filter and the 3rd that was only about a 2 cup pot took about an hour and half to brew. However the people at the front counter when I checked in were very nice and tried to do their best.
Business response:
Dear Patricia, Thank you for your feedback. We are glad you found the bed comfortable and the location convenient. However, we sincerely apologize for the condition of the sofa and the lack of kitchen supplies. Your comments are valuable, and we will address these concerns to improve our guest experience. We appreciate your input and hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.