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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Infested with fleas and stale cigarette smell The staff is great-this is the one positive thing. The condition of the hotel and rooms leaves much to be desired. Firstly getting on to the elevator and smelling the scent of old stale cigarettes the smell continues even in our non smoking room. Were we in our room about an hour and realized it was infested with fleas. Upon letting the front staff know, an apology was issued with the info that we would offer you another room but we are full and what we can we can offer you is a ... read more
Business response:
Dear Christa, Thank you for taking the time to share your detailed feedback. We’re deeply sorry for the unpleasant experience you encountered, particularly regarding the room condition and the lingering smell. While we’re pleased that our team responded with professionalism and offered assistance, we regret the discomfort you experienced. Your comments have been shared with our team to ensure corrective measures avoid similar issues in the future. We hope you’ll consider returning once improvements are complete for a much-im... read more
Terrible - would highly not recommend This was by far one of the worst hotel experiences I’ve ever had in my life. From the moment we walked in, the room just felt dirty and unkept — and it only got worse the longer we stayed. We discovered roaches crawling around in the room, which was shocking because we hadn’t even brought in any food at all. There’s simply no excuse for that. Then came the mold in the shower and tub, which was absolutely disgusting and made it clear that housekeeping doesn’t clean properly (if at all). T... read more
Business response:
Dear LaRayna, We sincerely apologize for the distressing experience you had during your stay. The condition of your room fell short of the clean and well-maintained environment every guest deserves. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping leadership team to ensure it does not happen again. While we follow the most rigorous standards for cleanliness and pest prevention throughout the property, your feedback has prompted us to arrange a... read more
the whole time staying smell smoke from the elevators on the hall way, the room smell rotten, cat pees. never come back again
Business response:
Dear Tai, We sincerely apologize for the unpleasant experience you had during your stay. We deeply regret the unpleasant smell you mentioned, both in the common areas and your room, as this is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping team to ensure immediate corrective measures are taken. Your satisfaction is very important to us, and we truly hope you will consider giving us another chance in the future to provide you with the comfortable and enjoyable stay you d... read more
Pésimo servicio
Business response:
Dear Jose, Please accept our apologies for any disappointment you may have experienced during your stay. Providing outstanding customer service to every one of our guests is always our top priority and something we take great pride in. Therefore, we are genuinely sorry to learn that this was not your experience, and we will use it to improve our services going forward. We hope to have another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The first room I was assigned had fleas that jumped onto my sandals and legs and started biting. The night clerk, Jason was great and gave me another room on a higher floor. The keys didn’t work, so I had to go back down and have them re-activated. The bathtub had mold and did not look clean. I will never stay at an Extended Stay America again!
Business response:
Dear Katherine, We are sorry to read about your experience, and we take comments like yours seriously. Although we follow strict protocols for pest control, your feedback has prompted us to arrange a professional inspection and treatment of the room as a precautionary step. Moreover, we regret the maintenance and cleanliness concerns you encountered in the alternative room offered. While we’re glad to know Jason assisted promptly in changing your room, the inconvenience and discomfort you faced should never have happened. We... read more
There were roaches in the rooms - I was moved twice and the second room had roaches.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are very sorry to hear about the pest issues in your rooms and that you had to be moved twice, with the second room still experiencing the problem. Although we follow strict protocols for cleanliness and pest control, your feedback has prompted us to arrange a professional inspection and treatment of the room as a precautionary step. We understand how unsettling this must have been and sincerely regret the impact it had on your stay. We do hope you wil... read more
This is barely a hotel. When we were there, most of the guests appeared to be unhoused individuals staying there on government voucher. I’m glad they’re getting housed, but think the hotel (or someone) should have been transparent about what’s going on there.
Business response:
Dear Ed, Thank you for taking the time to share your review. We are sorry that your stay did not fully meet your expectations. Your comments have been shared with our team for review, and we will continue to work on providing a welcoming and comfortable experience for all our guests. We hope you will consider giving us another opportunity in the future to provide a more positive stay. Sincerely, Hotel Management
I had no hot water. I complained to the front desk and I hate to do that. They just said sorry and that was it.
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.