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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely horrible. Stunk like cigarettes. Multiple issues with trying to get towels to doing laundry to absolute crap for breakfast. I should have booked somewhere else. NEVER AGAIN.
Business response:
Dear Timothy, Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. Your experience does not align with the standards we strive to uphold, and we understand your frustration. Please know that your concerns are being addressed with our team, and we are actively working on improving our services and amenities. We hope you might consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Problem with checking in they didn’t have a room ready for us until about 2 hours after check in time all they said is you’re going to have to wait and come back
Business response:
Dear Guadalupe, Thank you for your review! We are glad to hear you enjoyed your stay overall, though we're truly sorry for the delay you experienced at check-in. We understand how frustrating it can be to wait, and we appreciate your patience. At Extended Stay America, we're working to improve our service and communication to make every arrival smoother. We’d love the chance to welcome you back for a better experience next time. Sincerely, Hotel Management
The room smelled heavily of urine. Only way to keep the smell down was to keep the room cold. Asked for and extra blanket and was given a single sheet. Was told I could make the room warmer. I said no due to the smell. They said all of the rooms have a smell of some kind.... nope never staying in cypress again. Their target might as well be a walmart.
Business response:
Dear Athena, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we apologize for the way this incident was handled by our team. Your feedback will be shared with the relevant individuals. Thank you for bringing this to our attention. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider a... read more
Overall, okay stay at this location. Have stayed at several Extended Stay America locations and this particular one was lacking basic amenities. No ice machine(s); breakfast offered was minimal with granola bars, oatmeal packets & muffins; and room(s)/hallways need overall deep cleaning.
Business response:
Dear Dante, Thank you for your honest feedback. We are glad your stay was overall okay, but we regret that certain amenities and cleanliness standards didn’t meet your expectations. We recognize the importance of essential amenities, such as ice machines and an enhanced breakfast. Your comments will be shared with our team as we work to improve the guest experience. We hope to have the opportunity to provide a better stay in the future. Sincerely, Hotel Management
Bed sheets where dirty. Refrigerator was dirty. Gosh the shower 🚿was awful,you will take forever showering since the water barely came out. Honestly the price it's not worthy. Plus they charged me $27.50 more for my pet, I have been on others hotels and pets are free and honestly i don't mind to pay for it but honestly this hotel for me the price isn't worthy.
Business response:
Dear Ana, Please accept our apology for the cleanliness issues you outlined regarding the beds and the shower. Our team will review your comments to ensure that we provide well-equipped accommodations for all our guests. Furthermore, we are sorry for any miscommunication that may have occurred regarding our pet policy. We are very happy for our guests to bring along their companions, and our policy requires a $25 + tax per day per pet, a non-refundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions al... read more
low budget hotel. We found hairs on the bed and the smell in the hotel is horrible as people from peopl cooking. Two star
Business response:
Dear Carlos, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel and any unpleasant environment you encountered, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such oversights do not happen again. We genuinely hope that you will consider... read more
I’ve stayed at this property before and never experienced this
Business response:
Dear Desharnae, Thank you for your continued support and for bringing this recent experience to our attention. We are genuinely sorry to hear that your stay did not meet the standards you’ve come to expect from us. Please accept our sincere apologies for the disappointment and any inconvenience caused. We are actively reviewing your feedback with our team and are committed to making the necessary improvements. We hope to welcome you back for a better visit. Sincerely, Hotel Management
The building was warned out. There were cockroaches in the bathtub. There were no utility items, like glasses. It was basically bare.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the condition of the room and upkeep is concerning, and we take it very seriously. This is not the experience we strive to provide, and we will address these matters with our team to ensure they are resolved. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Thank you for bringing this to our attention, and we hope you will give us... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.