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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay place to stay but not well maintained This hotel worked fine for one night. The kitchen would be nice for a longer stay. Otherwise, not too impressed. The floor was sticky. The pillows had no pillow cases. The fridge was full of water (leaking from the freezer maybe?). And the shower curtain rod was loose so it kept sagging and the curtain didn’t stay closed. Lots of little things that seemed to be ignored and could mostly be easily fixed.
Business response:
Dear Scott, We are grateful for your detailed evaluation of your experience with us. Small details truly matter, and after reading your feedback, we regret not meeting these expectations during your stay. Please accept our apologies for what you experienced. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The hotel itself was not bad at all. The rooms came with a kitchenette and a huge fridge along with a microwave. This helped cut down on costs of eating out. They only have one person working and makes it difficult to her to be able to handle everything on her own.
Business response:
Dear Guest, Thank you for choosing us. We are glad you had a pleasant stay and were pleased with having a kitchen in your room. However, we are sorry for the service issues that you mentioned. Your feedback is shared with our management team to improve. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The property was clean and well maintained.
Business response:
Dear Leanne, Thank you for choosing to stay with Extended Stay America. We are thrilled to receive your kind review and are delighted to learn you found our hotel so comfortable and spotless. It would be an honor to host you again when you return to Orange County.Sincerely,Hotel Management
No hair dryer. No hangers. No shampoo/ conditioner. Not carpet floors....Not as expected! However the staff was great!
no dinning/fast food close by
Business response:
Dear gary, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we apologize for your disappointment with our location, which kept it from being perfect. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Not clean
Business response:
Dear Marvin, We apologize for the cleanliness issues during your stay. We take your feedback seriously and will address the problems raised with our housekeeping team. Your feedback helps us improve and prevent similar situations in the future. We regret any inconvenience caused and hope to offer you a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.