Extended Stay America - Orange County - Huntington Beach

Business response:

Victor, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Mark, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your loyalty to our hotel. While it is good to read you have been enjoying your stay before, we are sorry to let you down by not providing clean and comfortable accommodations. Your comments have been shared with our team, and we will address the concerns you outlined. We regret the inconvenience caused to you and your wife, and we look forward to having another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Richard, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. However, we are glad you had an overall satisfactory stay. We hope you will give us another ch... read more

Business response:

Gilbert, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

David, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management