Extended Stay America - Orange County - Huntington Beach

Business response:

Rick, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Cassandra, thank you for selecting Extended Stay America for your stay and sharing your review. We are thrilled to know you had a comfortable stay at our well-maintained property and that you were happy with our service and amenities. It was a pleasure serving you, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Sandra, tit was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We are sorry our location was not that appealing to you. We hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kristy, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Deborah, we are thrilled you chose us once again to be your home away from home. We, too, believe our reasonable rates, free WiFi, pet-friendly feature are just a few of the amenities which provide a positive experience when you are traveling. We are also glad you liked the fully equipped kitchen for guest convenience. Thank you for your loyalty to our hotel and the Extended Stay America brand. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Della, thank you very much for your feedback. While we are happy you liked some aspects of our hotel, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management