Extended Stay America - Orange County - Huntington Beach

Business response:

Deborah, we are thrilled you chose us once again to be your home away from home. We, too, believe our reasonable rates, free WiFi, pet-friendly feature are just a few of the amenities which provide a positive experience when you are traveling. We are also glad you liked the fully equipped kitchen for guest convenience. Thank you for your loyalty to our hotel and the Extended Stay America brand. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Della, thank you very much for your feedback. While we are happy you liked some aspects of our hotel, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Elecia, thank you for posting a review of Extended Stay America. It is nice to know we met the majority of your expectations, and we are glad you loved our friendly service. However, we are sorry to read that we were not as thorough as we should have been in servicing your room. We appreciate your constructive feedback and will be using it to make sure your next stay is perfect in every respect. Sincerely, Hotel Management 

Business response:

Neshe, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Dave, thank you for the positive feedback. It is a pleasure knowing your stay with us was an enjoyable one and that you liked our location as well as our suites. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Amanda, thank you for being our guest at Extended Stay America. We are glad you had a great stay and that you loved our ideal location as well as our spotless property. We are also happy to read that you were pleased with an early check-in. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Jonathan, we are glad you enjoyed your time at Extended Stay America and that you loved all aspects of our property. Thank you for being our guest and for providing valuable feedback. We appreciate your business and look forward to welcoming you again so we can exceed your every expectation. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad overall you had a pleasant stay and that you were impressed with the quality of service you received from our hardworking associates. Your compliments will surely be shared with our team, and we look forward to your next visit. Sincerely, Hotel Management