Extended Stay America - Orange County - Irvine Spectrum

Business response:

Thank you for choosing our hotel. We are glad you liked our rooms, our location, and the fully-equipped kitchen. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Jaylen, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. It's so nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location near to the highways, so we're happy it worked out well for you, too. We look forward to having you as our guest again whenever your travels bring you back to this area. Travel Safe! Sincerely, Hotel Management 

Business response:

Alexis, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Yutso, thank you for choosing our hotel and for providing your review. Although you had a pleasant stay, we are sorry for the inconvenience you had when staying here. Kindly note, in-room amenities are available at front desk to ensure their cleanliness. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay at Extended Stay America. We are glad to read you liked the kitchenette in your room and that our location was perfect for your needs. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Kathleen, thanks for being our guest. Although you liked our overall service, we are sorry for the issue you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We value your feedback as it will help us improve our facilitie... read more