Extended Stay America - Orange County - Irvine Spectrum

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you had an enjoyable stay with us and loved our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Virginia, thank you for choosing Extended Stay America. It’s a pleasure to you were impressed with our courteous associates and had an amazing stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that your impression of the property was not favorable and understand how disappointing that can feel. Providing a comfortable and well-maintained environment is very important, and your perspective highlights the importance of consistent presentation and upkeep. Please be assured that comments such as yours are taken seriously and shared carefully by the appropriate team members. Guest input plays a valuable role in helping us evaluate our standards and identify opp... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback and regret that the condition of the accommodations did not align with the experience we strive to provide. Our pest control provider services our hotel on a routine basis; however, we take concerns of this nature very seriously and will be following up to ensure all preventative measures are being thoroughly upheld. We understand how unsettling this situation can be and regret the inconvenience it caused during your stay. Thank you as well for acknowledgin... read more

Business response:

Dear Guest, Thank you for providing your feedback. We sincerely regret that your visit did not reflect the level of comfort and cleanliness we strive to offer. Ensuring a clean and welcoming environment for every guest is a top priority, and it is clear that your experience fell far short of expectations. Please be assured that your comments will be shared with our housekeeping and management teams. We appreciate you bringing these concerns to our attention and regret the frustration and disappointment caused during your sta... read more

Business response:

Dear Guest, We are dedicated to providing a welcoming environment for our guests. However, we sincerely apologize for falling short of your expectations and for any inconvenience this may have caused. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service upon request. Complimentary towel and linen exchanges are available at the front desk anytime. Maintaining a high standard of cleanliness is of utmos... read more

Business response:

Dear Guest, We recognize the importance of maintaining a clean, peaceful environment to ensure a pleasant stay. However, we sincerely apologize for not meeting your expectations in this regard. Please rest assured that we will conduct a thorough review with our housekeeping team to guarantee that all accommodations are prepared to the highest standards for our valued guests. Furthermore, our suites are designed for guests staying for an extended period and seeking a home-like atmosphere. As a result, many guests choose to br... read more