Extended Stay America - Orange County - Irvine Spectrum

Business response:

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Guest comfort is our top priority, and we take every comment seriously. Your feedback has been shared with the relevant teams to ensure proper follow-up and to address areas that need immediate attention. We hope to have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret the inconvenience you experienced during arrival and understand how frustrating it can be when assistance is not immediately available. This situation does not reflect the level of attentiveness we strive to provide, and we will review this situation to prevent similar occurrences. We would welcome the opportunity to offer a smoother and more supportive experience should you choose to visit again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are sorry to hear about the issues you experienced during your recent stay at our hotel. We take all guest feedback seriously, as we recognize how important it is to maintain our guests' trust. We are committed to providing exceptional service and ensuring the well-being of both our guests and their belongings. Your insights are valuable, and we appreciate you bringing them to our attention. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your honest feedback. We understand how the room cleanliness and the air unit concerns affected your stay, and we are sorry for the inconvenience this caused. Your comments have been shared with our housekeeping and maintenance teams to help strengthen consistency and overall comfort moving forward. We appreciate you bringing this to our attention and would welcome the opportunity to provide a more positive experience during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. Our intention is always to provide a comfortable and welcoming environment; therefore, we are sorry that your room was not prepared to the expected standards, and we regret that the air unit caused discomfort during use. Your feedback has been shared with our housekeeping and maintenance teams so corrective steps can be taken promptly. We appreciate the opportunity to improve and would welcome the chance to have you return for a more positive stay. Sincerely, Hotel M... read more

Business response:

Dear Guest, We are sorry to learn about the frustration and disappointment you experienced upon arrival. Being turned away despite having a confirmed reservation is understandably upsetting and does not reflect the level of care or reliability we aim to provide. We also regret that the matter of your refund has not been resolved promptly, which only added to an already difficult situation. This situation does not reflect the level of care and professionalism we aim to uphold, and your concern has been shared with the appropr... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent booking with us. What you experienced does not reflect the level of service we strive to provide, and we understand how upsetting it must have been to arrive and find yourself in this situation. Your feedback has been shared with the appropriate team to ensure processes are reviewed and improved. We regret that your experience left such a negative impression and appreciate you bringing this matter to our attention. Please allow us ano... read more

Business response:

Dear Guest, We’re sorry that the condition of the room did not meet expectations and that cleanliness concerns, including debris on the floor, affected your stay. We also regret the inconvenience caused by the electrical outlets near the bed not functioning properly, as this is an important aspect of comfort and convenience. A well-maintained room is essential to a positive experience, and it’s disappointing to know these issues detracted from your visit. Your feedback has been noted and will be reviewed with our housekeepin... read more

Business response:

Dear Guest, Please accept our apologies for the disappointing experience you had with us. We regret that the condition of the room did not meet expectations, as this is not the standard of comfort we aim to provide. Your feedback is noted and will be reviewed with our housekeeping team to reinforce our attention to room readiness and overall presentation. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Sincerely, Hotel Management