This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had no towels, an open outlet near the bed, outside the room it was very dirty, lot of cans outside, smelled bad.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your stay. We regret that essential items such as towels were not available in the room upon arrival, as this should have been addressed promptly. We’re also concerned by your comments regarding the open outlet near the bed, as well as the cleanliness and the lack of cleanliness in the exterior areas, which did not reflect the standard of upkeep we aim to maintain. Your comments will be reviewed with our housekeeping teams to ensure greater atte... read more
the staff was not friendly, the room smells like smoke. Dirty room. Double beds instead of queen beds. No toilet paper holder. Food on window sill floor is dusty
Business response:
Dear Guest, Thank you for taking the time to share your perspective, including any favorable observations. Please accept our sincere apologies for any aspects of your stay that fell short of expectations. Your feedback has been shared with our leadership to reinforce service standards and housekeeping practices. We are committed to meaningful improvements and consistent comfort. We hope you will consider visiting again, giving us the opportunity to deliver a markedly better experience. Sincerely, Hotel Management
Staff was great Delia is always pleasant the mnges Anthony and Brenda are always available and very helpful the rooms are big and comfortable
Business response:
Dear Guest, Thank you for sharing such thoughtful feedback about your stay with us. We’re delighted to hear that Delia’s warm demeanor and the attentive support from Anthony and Brenda made a meaningful difference. Moreover, it’s wonderful to know that the spacious, comfortable rooms enhanced your overall experience. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management
No trash can. No hair dryer. There is kitchen but nothing to use. Scam.
Business response:
Dear Guest, We sincerely apologize for the disappointment you experienced during your stay. The absence of a trash can in the room was an oversight from our housekeeping team, and we regret the inconvenience this caused. Additionally, our kitchens are designed for added convenience, but to maintain hygiene, cookware and dishware are provided upon request rather than stored inside rooms. We understand this may not have aligned with your expectations, and we apologize if these details were not clear in advance. Your feedback h... read more
Young woman at the front desk was sweet. The room itself was a disaster. There was a used bar of soap in the shower, all pillows and bedsheets smelled, not just unwashed, but smelled unwashed after multiple uses
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We are truly sorry to hear about the condition of your room, as the issues you encountered fall far short of the comfortable and well-prepared environment we aim to provide. We apologize for the oversight in the shower and for the unpleasant smell on the bedding, as we understand how unsettling that must have been. Your comments will be reviewed with the team to ensure that the areas you’ve highlighted receive the appropriate attention. On a positive note, ... read more
Would not recommend this place. Room was not clean, there was a dead roach on our floor, and our bed had dirt and hair on it.
Business response:
Dear Guest, Thank you for taking a moment to share your concerns with us. We apologize for the housekeeping oversights you encountered and understand how unsettling it must have been to find the room in such poor order upon arrival. Situations like this fall far short of the comfortable environment we want every guest to experience, and your comments are being reviewed with our housekeeping team to ensure prompt attention and prevent similar lapses in service in the future. We appreciate you bringing this to us and hope you ... read more
I read bad
Business response:
Dear Guest, We’re sorry to see that your experience did not meet your expectations. While your feedback is brief, we understand that your stay fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and it’s disheartening to know we missed that mark. We hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management
No lightbulb inside the room. Leaking water in tub. Nobody at front desk. No coffee during in breakfast desk. A/C unit not working properly
Business response:
Dear Guest, We sincerely apologize for the various inconveniences you experienced during your stay. We understand how these issues can impact your overall comfort, and we regret falling short of your expectations. Your comments have been shared with the appropriate teams to help us address these concerns and make necessary improvements. We hope you will allow us another opportunity to provide a stay that better reflects the quality and convenience we aim to offer. Sincerely, Hotel Management
No map to the room, assuming that customers knows the locations of rooms makes is not acceptable, they need a map so employees can provide better guidance and locations of the rooms. amenities are poorly maintained.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We’re sorry for the confusion you experienced finding your room and for the condition of some amenities. Guests should always feel well-guided and comfortable during their stay, and we regret that this wasn’t the case for you. We have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We hope you’ll consider visiting again so we can offer you a smoother and more enjoyable experience. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.