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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not at all terrible
Business response:
Dear Guest, We are sorry your stay with us was anything but perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring our guests have a comfortable, relaxing time with us, and we regret that we failed to deliver this in your case. We hope you’ll consider giving us another opportunity to provide a much better experience in the future. Sincerely, Hotel Management
Dirty smelly room, requires updating. Rude management.
Business response:
Dear Maribel, We’re sorry to hear that your recent stay did not meet expectations. The condition and atmosphere of your room should always feel clean and comfortable, and we apologize for any shortcomings you encountered. We also regret that your interaction with our team left a poor impression, as respectful and attentive service is a top priority for us. Your feedback will be reviewed internally to strengthen our housekeeping practices and reinforce our commitment to professional, guest-focused service. We would appreciate... read more
Someone staying in the area cussed us out as we were passing by. The staff wasn’t very helpful and the “included breakfast” was just granola bars and coffee. Not much of a breakfast as that was a big reason why we chose to stay here. Very disappointed.
Business response:
Dear Charlie, Thank you for taking the time to share your feedback with us. We’re truly sorry for the disappointing experience you encountered and that our team’s assistance fell short of providing the support you needed. We also regret that our complimentary grab-and-go breakfast selection did not meet your expectations. Your comments have been noted and will be reviewed with our staff to ensure better service and communication in the future. While we understand that this stay did not meet all of your expectations, we are h... read more
Muy mal trato del personal
Business response:
Dear Jesús, We’re truly sorry to learn about your disappointing interaction with our team. This is not the level of service we strive to provide, and we sincerely apologize for the experience you described. Your feedback has been shared with the appropriate team for review and corrective action. We appreciate you bringing this to our attention and hope you will allow us the chance to provide you with the courteous and respectful service you deserve in the future. Sincerely, Hotel Management
Stayed here for a family gathering near by. Hotel was closest and convenient with a cheap nightly price. Hotel is old and has a desperate need for renovation. Was it the worst? No! But certainly wouldn’t recommend, I would rather pay the extra $20-$50 in a nicer hotel.
Business response:
Dear Jorge, Thank you for sharing your thoughts about your recent stay. While we’re glad you found our location convenient and appreciated our affordable rates, we regret that the condition of the property did not fully meet your expectations. We understand the importance of a comfortable and well-maintained environment and are continually working toward improvements. We value your feedback and hope you’ll consider giving us another opportunity in the future to provide a better experience. Sincerely, Hotel Management
Business response:
Dear Jonathan, Thank you for sharing your feedback with us. We’re truly sorry that your stay fell short of expectations. Ensuring a comfortable and pleasant experience for our guests is our top priority, and we regret that we were unable to deliver this during your visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Both rooms were disgusting. First room had bugs in it. Second room was the same and also had stains in the bed. It was late so we stayed one night and left. I talked to the person at the desk for a refund but no manager available.
Business response:
Dear Michelle, Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the condition of both rooms during your stay, including the issues with cleanliness and the quality of the bedding. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been, especially at the end of a long day. Your concerns have been shared with our housekeeping team for follow-up and to avoid future inconveniences. We appreciate you bringing this to our attention a... read more
The room was smaller than I expected. The reclining chair was so close to the A/C unit it blocked the airflow. The bed felt much smaller than a queen, maybe a double bed. The recliner chair was broken, would not recline. A staff member took a pic of the chair and I was told it would be repaired or replaced. I was there 3 weeks, but nothing happened. Guests were loud and one kept putting his personal items on the stairs, sit with them and blocked the use of them. The purpose of ESA was to have a full kitchen, yet the room did... read more
Business response:
Dear Robert, Thank you for sharing your feedback with us. We apologize that your room did not meet your expectations regarding space, the reclining chair, and the in-room kitchen amenities. We also regret the disturbances caused by other guests during your stay. Your comments have been shared with our team to address these concerns and improve the guest experience. On a positive note, it’s encouraging to hear that our staff provided warm and kind service, and we appreciate you highlighting that. We hope you’ll consider stayi... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.