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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only reason I gave this property a two was the staff. They were friendly and helpful. The hotel was AWFUL. It was filthy! All of the surfaces were sticky. Ew! The stove was rusty and dirty. The refrigerator was dirty and smelled bad. The tub had been resurfaced long ago, and was pealing off in large chunks. There was mold and mildew everywhere in the bathroom. And the smell was just too much. We were scheduled for four days, but checked out immediately, and went somewhere else. Expedia lists this as a three star hotel. I... read more
Business response:
Dear Kent, We’re very sorry your stay did not reflect the clean and comfortable environment we aim to provide. While we’re glad to hear our staff was friendly and helpful, we sincerely apologize for the issues you encountered with room cleanliness and maintenance. Every room should be thoroughly cleaned and inspected before being allocated to guests, and we regret missing the mark during your visit. Your feedback has been shared with our team to prevent similar experiences. We understand your decision to check out early and ... read more
It's near the train station
Business response:
Dear Sandhya, Thank you for your feedback. We’re sorry for the disappointing experience you had with us, and we regret any aspects that caused this. Your comments will be shared with our team as we continue working to improve the overall guest experience. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Don’t recommend Cigar smell, dirty, old, no light bulb with floor light, electric wire exposed with table lamp with a light zap, no shampoo, noisy AC, stick coffee only at BF.
Not a good place to use; front desk closed at 11, they lock and leave office abandonded and the service phone just sends to voice mail. Display, ask for shampoo and then inform they are out for over a week, fixtures are broken and rooms have spiderwebs in every corner. Staff appeared to be disinterested when attempting to address any issues and threw their arms up on the air … I will never return and has now made me question all extended stay brand hotels.
Not Business-Friendly – Very Poor Conditions The room smelled bad, the lavatory had pee stains, and the furniture was falling apart. Pillows and bed were stained and uncomfortable, and the mirrors/cloudy surfaces made it feel dirty. Definitely not business-friendly—I wouldn’t recommend staying here.
Wasn’t impressed with the front desk see
Of my experiences, this has been the worst in any hotel I have ever visited. I give the employees 5 stars because they did everything they could to make sure everything went well and we felt comfortable. (Except for the manager) who didn't care about our opinion. The rooms were delivered at 9 pm and not at 3 when check-in is, they only cleaned a little to be able to deliver the room, the AC didn't work, luckily the weather in California was cool those days, if you wanted towels you had to be lucky if you got them because the... read more
Had to wait over an hour from original designated time to check in after a 16 hr drive
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.