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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would stay again I attended a concert at the Honda Center and stayed over night to not have to drive back to San Diego. The hotel is super close to the venue and you can walk there. Super convenient. The hotel itself was worth the price. The room itself is a little dated but was clean and the bed was comfortable. The staff was really friendly and helpful.
It was ok. False advertising free breakfast. It was grab and go. One type muffin or granola bar. Only coffee. No juice or milk. Not even bagels or toaster. Should be more specific when they advertise breakfast. No housekeeping unless you stay a week. Had to go to front desk for sheets and towels.
Business response:
Dear Guest, thank you for staying with us at Extended Stay America. Although we are glad you had a good stay, we have shared the feedback about our breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your business and hope to host you on your next visit to our area. Sincerely,Hotel Management
The room was clean and most likely had been updated. Having a kitchen was really nice.
Business response:
Dear Judith, we appreciate that you took the time to post a review about your experience at our hotel. It is nice to read you enjoyed the clean and updated room with the kitchen and that you were pleased with your visit. Thank you once more for the kind review. We look forward to hosting you again in the future.Sincerely,Hotel Management
Experience Room wasn’t ready. Told they didn’t have a room available. They finally found one. Yes, I had a reservation
Business response:
Dear Philip, thank you for staying with us. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Night stay Friendly staff, hotel was quiet, centrally located to restaurants and amenities
It was very clean , the only thing pur AC didnt work good it was very HOT in the room had to open both windows, we were gone for 4 hour and the room was still HOT very uncomfortable.
Business response:
Dear Gina, thank you for taking the time to review our hotel. We were happy to read how much you enjoyed your stay with us. However, we hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels. Sincerely, Hotel Management
First stay ☹️ Went to a baseball game when I was trying to sleep there were little kids running and screaming up and down the hallway at 11:00 to close to midnight. The floor was not properly cleaned over by the chair cobwebs on the air conditioner.
Business response:
Dear Susan, thank you for choosing us for your recent visit. We do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff. Also, we are sorry for the noise concerns during your stay and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless... read more
This hotel was dingy and dirty. My room had a funny smell to it and I had to leave my windows open throughout my stay. I was short or towels, the bath faucet leaked and the furniture was beat up. The vending machine downstairs was also out of service
Business response:
Dear Michael, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We have also shared your feedback with our maintenance team to work on the abovementioned issue immediately. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,707 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.