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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed there because we were attending a concert at the Honda Center. The good part is it right near a mall that has great restaurants and a Starbucks. It is walking distance to Honda Center as well. The room was clean and fine. They had a small stove and a good size refrigerator in the room. Nice little kitchenette. The downside is our room had the lovely view of a serious homeless camp. A major tent city right behind the hotel. You have to walk by that to get to the Honda Center. Also, they apparently allow pets in the hot... read more
Business response:
Thomas, thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were impressed with your well-equipped room. That being said, we are sorry for the inconvenience you experienced while here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Close to Ducks stadium The only problem I have was the parking. You have to park pretty far out and there's some sketchy people around. For the price not bad but we will see how I feel in the am when checking out
Business response:
Lan, thank you for taking the time to evaluate your stay. We are pleased you had an overall nice stay. However, we are sorry for the issues you had with our parking facility and the inconvenience it caused. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Okay It was nice and comfy. That was it and all I have to say Thanks
Business response:
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
Convenient hotel close to Honda Center Convenient hotel close to Honda Center, restaurants, Angel stadium and amtrak.
Business response:
Thank you for being our guest. We are happy to know you had a good time here and were impressed with the convenience of being close to so many attraction near us. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Good price Air conditioner didn't work. Squeaky doors. Not enough soap or shampoo. View of homeless camp out window. Windows don't open enough.
Business response:
Jeffery, thanks for being our guest at Extended Stay America. We are glad you had an overall pleasant visit and found us to be a good value. That being said, we are sorry for not meeting all of your expectations. your feedback will help us to improve our facilities and service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not perfect but ok! Booked this hotel because it is close to the Honda Center but with the construction everywhere it doubled the walk. My room had a lovely view of the homeless campground next door. There were dirty pots and dishes from another room left in the hallway beside my room for the whole 4 days I was there.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Almost home Very comfortable. Big room. Conveniently located. Reasonably priced.
Business response:
Cindy, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen [or kitchen amenities], along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management
No one ever at front desk, no changing of towels or bedding done when asked even though attendant said it would be done, no cookware, plates, utensils. This was a 6 night business stay for me & co-worker. I wish I had chosen elsewhere. His room had water stains on walls. I will never recommend this company on any of our business trips for my organization. You lost a potentially huge amount of money from us.
Business response:
Dear Rodney, We sincerely apologize for the disappointing experience during your recent stay. It is unacceptable that front desk assistance was unavailable, housekeeping requests were not fulfilled, and essential room amenities were missing. We also regret the condition of your colleague’s room, including the water stains, which do not meet the standards we aim to uphold. Your feedback has been shared with the relevant teams to address these issues immediately and prevent recurrence. We understand the impact this had on your... read more
Hotel next to Homeless people living in tents The staff at this hotel was not so friendly. It felt like you were bothering them to check in, and leaving as if they could care less. The property is well maintained and clean. The outside of hotel parking lot is filled with homeless people. They are going through garbage and looking for anyone that will give them money. On the side of hotel, there must be over 100 tents with homeless people living there. I did not feel safe once I left inside of hotel. The hotel needs security ... read more
Business response:
Karen, thank you for your review of your stay at our hotel. Please know that we take the security of our guests very seriously, so your feedback is very important to us. We apologize for the inconvenience that you have undoubtedly been caused. We have discussed your comments with our security team and our department heads to make an immediate review of our current policies and take corrective action. We hope you will give us another opportunity to better be of your service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.