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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Chain and Booking site There was nothing on the website about checkin other than it starts at 3. My travel was delayed so I arrived after midnight. The front desk worker was there but could not give me a room as the system was updating. Hotels.com was not able to rebook me either so I had to sleep in my car. Small claims court will be expired against both companies. This should not have gone this way.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with check-in and the system update. This is not the level of service we strive to provide, and we understand how frustrating it must have been to sleep in your car. We will review our procedures to prevent similar issues in the future. Your comments are important to us, and we appreciate you bringing this matter to our attention. We hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Manag... read more
The rooms need to be updated and repaired.
Business response:
Dear Robin, Thank you for your feedback. We appreciate your input regarding the need for updates and repairs in our rooms. Please be assured that we are actively working on renovations and improvements to enhance our guests' experience. Your comments help us prioritize areas for improvement, and we are committed to making the necessary changes. We hope to have the opportunity to provide you with a refreshed and updated experience on your next visit. Sincerely,Hotel Management
They stated in the morning some type of food to be on site. Neither morning there was nothing provided or offered.
Business response:
Dear Fred, Thank you for your feedback. We apologize for the inconvenience regarding the food services you expected in the morning. It seems there was a miscommunication or issue with our breakfast offerings. We are reviewing our breakfast procedures to ensure clarity and consistency for our guests. Your comments are valuable, and we appreciate you bringing this to our attention. We hope to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Management
The property was short-staffed and were having difficulties with their Check-in system. We had to wait 20-30 minutes to get checked in.
Business response:
Dear Nicholas, Thank you for your feedback. We apologize for the delay you experienced during check-in and for any inconvenience caused by our staffing and system issues. We are actively working to address these challenges to improve our service and reduce wait times. Your patience and understanding are greatly appreciated. We hope to provide you with a smoother and more efficient check-in experience in the future.Sincerely,Hotel Management
Very dirty. The refrigerator had stains on the outside. Outside of the hotel had homeless and people getting arrested. I did not feel safe or comfortable during my stay.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re deeply sorry to hear about the cleanliness issues and safety concerns you experienced during your stay. This is not the standard we aim for. We will address the refrigerator and overall cleanliness with our team immediately. We also take your concerns about safety seriously and will review our procedures to ensure a more secure environment. We appreciate your feedback and hope you will consider giving us another chance to improve your experience.Sincerely,Hotel Managemen... read more
I had to wait 20 minutes for front desk customer service check in horrible never staying there again
Business response:
Dear Juan, Thank you for your feedback. We apologize for the long wait during check-in and the inconvenience it caused. Providing prompt and efficient service is important to us, and we’re sorry we didn’t meet your expectations. We’ll be addressing this issue with our team to ensure it doesn’t happen again. We understand your frustration and hope you might reconsider staying with us in the future, allowing us to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.