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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here So dirty and gross
Business response:
Dear William, We sincerely apologize for the experience you had during your visit to our hotel. It's truly disheartening to learn that we did not meet your expectations. Cleanliness and comfort are top priorities for us. We regret that the overall environment did not reflect the standards we strive for. Please allow us some time to discuss this with our team and ensure such issues are handled better as we move ahead. Our front desk team is always available to assist you. Please allow us to serve you again with better memorie... read more
Hotel doesn’t look like picture very outdated and building has odor
Business response:
Dear Renicka, Thank you for your feedback. We apologize for the discrepancies between the hotel’s appearance and the photos you saw, as well as the odor you experienced. We recognize the importance of maintaining an updated and fresh environment for our guests. Your comments will be addressed with our team as we work towards improvements. We appreciate your understanding and hope to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
Hotel looked in poor conditions, looked dirty, room not well maintained, bed was uncomfortable. Lines looked and felt old. I will never use this hotel again. I was very disappointed. I was expecting something different. Holiday Inn express way better!
Business response:
Dear Benny, We sincerely apologize that your stay did not meet your expectations. We understand how important a well-maintained, clean, and comfortable environment is for our guests, and we regret that we fell short during your visit. Your feedback is valuable, and we will address the concerns you’ve raised to improve the experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Absolutely awful stay! Checked in on Friday night. On Saturday night our room keys didn’t work. They told us that we never checked in even though we did. We had room keys and all of our luggage was inside the room. The man at the desk wouldn’t let us into the room to get our things. We had to argue with him for 20 minutes before we could get in to get our things. Absolute nightmare! Now the hotel is blaming Expedia and despite 3 chat Conversations with Expedia, they are doing nothing. I have never been treated so poorly as a... read more
Business response:
Dear Jessica, Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. We regret the confusion with your check-in and room access, and we'll be addressing this directly with our team to prevent it from happening again. Also, we are sorry for the difficulties you experienced with Expedia. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Management
Check in was a nightmare. They had a team come in and no one knew what to do about getting the rooms so the weight to get it checked in was quite a while.
Business response:
Dear Garry, Thank you for your feedback! We sincerely apologize for the check-in experience you encountered. We understand how frustrating it can be to wait, especially during busy times, and we regret that our team was not adequately prepared to assist you promptly. Your comments are valuable to us, and we will work to improve our processes to ensure a smoother check-in in the future. We appreciate your understanding and hope to welcome you back for a better experience soon!Sincerely,Hotel Management
Rude management the man’s name is Alex. He hung the phone up on me when I was talking to him. And a maid walked in my room at 9:30am when check out is at 11. I was in bed still. And some creepy guy came up behind me when I was getting my stuff out of my car. I think he worked there. Just exactly what I didn’t want to happen happend while I was there.
Business response:
Dear Devon, We apologize for your experience and are sorry to know about the interactions you had with one of our staff. Our goal is to provide a respectful and welcoming environment, and we take your concerns very seriously. Additionally, we regret that a staff member entered your room early and that you felt uncomfortable. This is not the standard we uphold, and we will address these issues with our team to prevent them from happening in the future. Thank you for bringing these matters to our attention. We appreciate your ... read more
Towels were discolored not white so didn’t look clean, bathroom sink rusty, tub faucet white from I’m hoping hard water, exterior fridge rust stains all over front door
Business response:
Dear Michelle, Thank you for taking the time to share your concerns with us. We sincerely apologize for the condition of the towels, bathroom sink, and tub faucet during your stay. Your feedback is invaluable, and we will address these issues with our housekeeping team to ensure that our standards of cleanliness and maintenance are upheld. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
We got checked in to a dirty room but luckily an employee who clearly was trying to handle everything was kind enough to move us we do not blame him it seemed like the whole place was a giant mess trash everywhere clearly more people need to be hired
Business response:
Dear Melissa, Thank you for the valuable feedback. We aim to provide a comfortable and clean hotel atmosphere. The cleanliness issues that you mentioned are not as per our set standard. We have strict policies to keep them in place; therefore, we appreciate bringing this to our attention so we can address it appropriately. In response to your review, we will discuss this with our team to ensure we work to improve them as we move ahead. Our front desk team is always available to assist you. Considering this a rare incident, p... read more
Cold front desk rep, chipped paint on the walls, no shampoo in room, iron wouldn’t work and no replacement arrived in the requested time frame, “breakfast” is coffee and pre-packaged fruit bars.
Business response:
Dear Robert, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay, including the service at the front desk and the condition of your room. We understand how disappointing it can be to encounter these problems, and we are committed to addressing them promptly. Your comments about our breakfast options are also noted as we strive to provide a better selection. We appreciate your insights and hope to welcome you back for a much better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.