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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty and unpleasant stay
Business response:
Dear Beatriz, Thank you for your feedback. We are truly sorry to hear that your stay was not up to our standards and that you experienced cleanliness issues. This is unacceptable, and we take your comments very seriously. Our team is actively addressing these concerns to ensure a more pleasant experience for all guests. We appreciate you bringing this to our attention and hope to welcome you back for a significantly improved stay in the future.Sincerely,Hotel Management
Checked into the room and went to use the bathroom...yikes! No toilet paper at all. Bed looked like it wasn't changed....overall a grimy, run down hotel. Avoid if you can afford it!
Business response:
Dear Richard, Thank you for your feedback. We sincerely apologize for the issues you encountered with the bathroom and bed cleanliness. This is not the standard we aim for, and we will address these concerns immediately with our housekeeping team to ensure proper room preparation. Your comments are valuable in helping us improve. We appreciate your input and hope to have the opportunity to provide a much better experience on your next visit.Sincerely,Hotel Management
There is a reason that this place was only $100. It's an extended stay some people are there as a temporary apartment. I got there a little after 9:00 p.m. and they told me my room might not be ready yet. It was ready but I still had to wait a little bit. Apparently it was all kinds of callouts and there wasn't even a facilities person there. Someone had a problem with their shower but they had to wait until 8:00 the next morning when a manager got there. Another guy was there complaining because it looks like they overbooke... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with room readiness, check-in, and extended checkout requests. This is not the level of service we strive to provide, and we will address these concerns with our team to improve our operations. We appreciate your comments and are working to resolve the issues you mentioned. We hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
I went to check in and the guy at the front desk said they were under staffed and there were no rooms available.
Business response:
Dear Jim, Thank you for your feedback. We apologize for the inconvenience you experienced during your check-in. Unfortunately, we were understaffed at the time, which affected our room availability. We understand how frustrating this must have been and are actively working to improve our staffing and booking processes. We appreciate your understanding and hope to have the chance to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.