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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So dirty.
Business response:
Dear Rigel, Thank you for sharing your feedback. We are truly sorry to hear about your experience. Cleanliness is a top priority for us, and we strive to maintain high standards. We sincerely regret that we did not meet your expectations during your stay. Please know that your comments will be addressed with the team to ensure improvements moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Online Pictures Different From Acutal Place Check in is at 3pm and NO earlier. We arrived at 2:05pm and asked if we could check in early, we were told no and went to get something to eat. Came back at 2:48pm and was again turned away and told come back in 12 minutes. Yes, 12 minutes. Sat in my car, came back in at 3:02 pm and was finally able to check in. After getting the key, our luggage and finding our room on the second floor. The hallway smelled of cigarette smoke, even though no smoking signs posted everywhere. Found o... read more
Business response:
Dear Beth, Thank you for taking the time to evaluate our hotel. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and exceptional service from a warm and responsive team. We regret that your experience did not reflect this commitment. We also apologize for any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patien... read more
Both sinks were Clogged, Lack of maintenance, minimal amenities, No Shampoo, one tiny soap, no coffee in room. Not even any plastic cups. some lamps did not work.
Business response:
Dear John, We apologize for the maintenance issues and the limited amenities in your room, as this falls short of the experience we aim to provide. Your comments will be shared with our team for immediate attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
We got in the hotel late. The person told me that usually when u reserve on the third party. I will still need to make confirmation . So they give away our room . We got there 12 mid night and we travel for 6 hours with no where to stay .
Business response:
Dear Marigold, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that not being able to stay with us is highly frustrating, and we deeply regret any distress this has caused. Allow us to check with our team to find out what went wrong. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manag... read more
Our bathroom sink would not drain at all and the kitchen sink drained very slowly. We had to brush our teeth and wash our hands in the bathtub faucet :( I told the people at the front desk but it never was addressed. I’ve been to two other Extended stay locations and had great experiences but I am not coming back to this location.
Business response:
Dear Mike,Thank you for sharing your concerns. We sincerely apologize for the maintenance issues you experienced with the sinks during your stay. It is regrettable that your concerns were not addressed promptly, and we understand how frustrating this must have been. Your feedback is invaluable, and we will ensure that our maintenance team addresses these issues to improve our service. We appreciate your loyalty to our brand and hope you will reconsider your decision and allow us the opportunity to provide you with a better e... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.