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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms so noisy from pipes lines could sleep and didn’t provide shampoo
Business response:
Dear Francisco,Thank you for your feedback. We sincerely apologize for the noise disturbance you experienced and understand how it affected your comfort. We strive to provide a peaceful environment for our guests, and we will look into this issue. Regarding the shampoo, while we do provide essential toiletries, we encourage guests to request any additional items they may need at the front desk. We value your feedback and will use it to improve our services. We hope to have the opportunity to provide you with a better experie... read more
Very run down hotel Most run down rooms I have ever stayed in. Literally everything was broken, missing or just worn out. We didn't even want to shower in the tub because it was so filthy.
Business response:
Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We aim to offer comfortable accommodations, and we appreciate you bringing these concerns to our attention. Please know that your comments are valued, and we will take them into consideration as we continuously work to improve our services and maintain the property.Sincerely,Hotel Management
It was terrible. The Front Desk never answers the phone and the service was horrendous.
Business response:
Dear John, Thank you for taking the time to share your experience with us. We are sorry about the challenges you experienced during your stay. Our front desk team is always here to assist you. Please allow us to check what went wrong in your case and address them satisfactorily. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
Sad, unclean property The pictures on Hotel.com site were not up to date. This place was dingy & not clean. The staff tried their best, but didn't have authority to do anything more than change rooms. Would never stay there again. Simply awful.
Business response:
Dear Susan, We sincerely apologize that your stay did not meet your expectations. It is disappointing to hear that the property’s condition and cleanliness fell short, and we regret that the photos did not reflect the current state. While our team worked to assist, we understand your frustration. Please know we are actively addressing these concerns to improve both our facilities and guest experience. We hope you’ll consider giving us another chance to provide a stay that reflects the quality you deserve.Sincerely,Hotel Mana... read more
From the moment you arrive at the hotel you feel unsafe, all around people lying on the floor, the receptionist super grumpy, common areas dirty, in the hallway on the way to my room smelly sheets thrown on the floor, it smelled bad, the room quite normal, the paint on the walls dirty and worn, but at least it fulfilled the function which was to spend only one night in that area, the mattresses are very poor quality, hard and very light, in the morning we went to have breakfast since the reservation says BREAKFAST INCLUDED, ... read more
Business response:
Dear Yamirannette, Thank you for sharing your experience. We deeply regret the discomfort and dissatisfaction you experienced during your stay. The issues you mentioned, including cleanliness, staff behavior, and lack of breakfast, are certainly not reflective of the standards we aim to uphold. Please accept our sincere apologies for the inconvenience caused. We understand your concerns and are actively working to address them, including improving staff training and ensuring better maintenance in the hotel. Your feedback is ... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,560 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.