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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay, cheap price. Usually Extended Stay's will have kitchenware to use, nothing was available. the baggage carts were not available at check in or check out, but of course during the trip they were not in use. Probably a result of people "holding" to them the night before. There were multiple stains in the carpet, just not as nice on other hotels. And surprising, it was in an area with lots of businesses and some shopping near. Because of the price, we might stay again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad you had an overall good stay and that you found us to be a good value. However, we are sorry for the cleanliness issue you observed in your room, and we have asked our housekeeping staff to deep clean every room. Please know, to ensure cleanliness of kitchenware upon check-in, these items are available and complimentary at the front desk. We hope you will choose us again the next time you are in our area. Sincerely, Hotel Management
Business response:
Lucy, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
A Little Mixup, But It Worked Out Was not very clean. Bathroom was not clean at all. Didn't have any supplies in it. Didn't even have any toilet paper in it. There were dirty towels and washcloths on the floor under the bathroom sink. As it turned out, apparently they had done some maintenance on that room and it didn't get cleaned. When I told the front desk about it, they were very apologetic and gave me a discount, so all is forgiven.
Business response:
Cynthia, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. As per our brand standard requirements, we keep the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front... read more
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Perfect facility staff and location
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you were impressed with our ideal location and that our hotel service and facilities were to your expectations. Thank you once more, and we hope you will choose us again the next time you visit our area. Sincerely, Hotel Management
Business response:
Jinuk, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Great value, but no cups of any kind in the room. That would have been help.
Business response:
We appreciate you choosing to stay at Extended Stay America. It's nice to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.