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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental breakfast was really non existent. bedspread had a cigarette burn hole in it, no hair dryer, no do not disturb sign to put on the door, one of the side entry doors was broken so anyone could come in, outside landscaping needed work.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Beautiful Area. Hotel lobby smelt like dogs who were actually in the lobby with owners the entire evening on Saturday. Coffee Bar could use a little care as well.
Business response:
Thank you for taking the time to review our hotel. We are sorry for the odor issues you encountered during your stay and for the inconvenience it caused. We will share your concerns with our housekeeping team to be more diligent going forward. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Some of the drawers are dirty, computer chair was dirty, remote control of the tv was dirty. Jenni in the front desk was very helpful and professional!
Business response:
Thank you for reviewing our hotel. We are happy to know you were impressed with the great service provided by Jenni. We will surely share your compliments with her. However, we are sorry for the cleanliness issues you had in your room. We have shared your concerns with our housekeeping team to ensure this is not repeated. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Excellent The receptionist took care of something for me,(right away) kudos ;)
Business response:
Thank you for including the Extended Stay America in your travel plans. We are delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. We look forward to seeing you again soon. Sincerely, Hotel Management
5 Points Very comfortable and pleasant experience
Business response:
Martin, thank you for your lovely review of the Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,459 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.