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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great staff/ bad location / mediocre condition the staff was very kind / i found upon getting there room service is only once a week/ the sink in the bathroom was clogged and disgusting for the last 3 days. the location was horrible at the far edge of the zip code requested
Business response:
Robert, thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issue in your room. Your feedback regarding the sink has been discussed with the appropriate team for review and action. Also, we are sorry you did not find our location to be convenient for your needs. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
They don't serve breakfast. Don't believe it when they say they do It's actually a pretty nice hotel. The only thing I hate about extended-stay is that what they call breakfast is more like "take your damn coffee and get out". Otherwise, it was a fine nights stay.
Business response:
David, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Family reunion Nice and comfortable
Business response:
Steve, thank you for choosing Extended Stay America for the family reunion and for the outstanding feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not one of the nicer places I have stayed and would not stay again. No major issues, very small TV choice which is hard to under stand in today's world.
Business response:
Thank you for staying with us and taking the time to share your feedback. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Continental breakfast was really non existent. bedspread had a cigarette burn hole in it, no hair dryer, no do not disturb sign to put on the door, one of the side entry doors was broken so anyone could come in, outside landscaping needed work.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.