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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds made a really loud creaky sound with the slightest movement. The beds also seemed to me a little too big for the bed frame which made it feel like you were going to fall off the closer you got to the edge. The hotel smelled of cigarette smoke. Our took smelled like cat pee. The coffee tasted like it had been made before and reheated. One of our lamps didn’t work because the cord had been cut in half. The staff was nice and had extra blankets ready as I requested them. Checkout was easy.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the odor issue and that you were disappointed with our bedding. Your concern in regard to your room as been shared with our housekeeping and maintenance team so that corrective measure can be taken. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Nice staff, older hotel Very nice staff. Rooms could use a little updating. Breakfast isn't really breakfast, its more like a coffee break snack. Good quiet location.
Business response:
John, thank you for being our guest at Extended Stay America. We’re glad to know you liked the service you received from our staff and that overall you had a pleasant time with us. We have taken a note of your feedback and will share it with the concerned individual. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Great for Business Trips Comfy!
Business response:
Melissa, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Would I stay again My stay was ok staff where very friendly and helpful however the hole place smelled like cigarettes and marijuana not so good terrible other than that I was happy with my stay
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
America's best value is awesome It was great
Business response:
Shelby, thanks for your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Weak cleanliness with the price paid I was staying at this hotel for business. I was not in the room, most of the day, although I do need to point out that the cleanliness of the room wasn’t as expected... every single time, I would find a female hair, either on my bed, my bathroom, shower, on the carpet...Alll towels in the room would either have a rip on them or a small stain... so overall.... the price I paid along with the cleanliness (condition) of my room didn’t go together... mentioned all this at check out and they t... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Kind and very courteous , loved the pet friendly accommodations
Business response:
William, thank you for staying at Extended Stay America. We are glad you liked our excellent service and the pet-friendly facilities. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Tom, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.