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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We requested dishes when we checked in, were put on the waiting list and never received them. Other than that it was a decent place to stay
Business response:
Shawn, thank you for being our guest at Extended Stay America - Orange County - Lake Forest. We are glad to know your stay with us was good, but I regret the inconvenience you experienced during your visit. I have shared your feedback with my front desk team to ensure no future guest experiences the same. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Friendly helpful staff.
Business response:
Thanks for the perfect feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America - Orange County - Lake Forest, and we look forward to hosting you again soon. Sincerely, General Manager
The staff were pleasent enough but the lack of a roll out bed, which I has asked for in the initial registration, was a problem. Had they notified me there was none, I would have brough a blow up bed. The room was clean and taking the towles in for an exchange was not a big deal. The Wi-Fi was not very good (this is 2017 after all)
Business response:
David, thank you for taking the time to post your review of Extended Stay America - Orange County - Lake Forest. We are happy to know you were overall pleased with your room. However, we are sorry for the inconvenience caused while you were here. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, General Manager
nice was close to the places we wanted to go. my only complaint is there was no kinda of court yard where we could sit outside. only one small table and 2 chairs for the whole hotel.
Business response:
Thank you for your nice feedback about Extended Stay America - Orange County - Lake Forest. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Perfect for my Needs My people live in Lake Forest, so this was nice and close for me. It's also close to shopping and restaurants, and 2 Ralph's (Kroger) grocery stores. There was a kitchenette with a fairly full size fridge, but the stove top elements were not functioning, so I used the microwave instead. The A/C worked well, but there was no low setting, so I had to turn it off periodically. The drain in the bathtub was very slow, so I mentioned it to the staff upon checking out. But it was a clean place with nice friendl... read more
Business response:
Colleen, thank you for choosing to stay at Extended Stay America - Orange County - Lake Forest. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Recommend Some areas around the hall and staircases had a not so good smell.
Business response:
Thank you for reviewing Extended Stay America - Orange County - Lake Forest. We are happy to know you were overall satisfied with your stay. I have also shared your feedback with my Housekeeping team in an effort to be more diligent further. We appreciate your recommendation and hope to serve you again whenever your travels bring you back here. Sincerely, General Manager
Business response:
Jim, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Carpets were filfy. Floors were sticky. Continental breakfast consisted of granola bars and muffins. Other "Extened Stays" had fruit and yogurt. Bead spread had burns in it and should be replaced. Left a list at the desk as to what was needed as far as kitchen items in the room. Flyer stated would be delivered. Upon arrival back (after several hours) was told that I needed to come down and pick up. Items had not been put together and had to wait 15 minutes for them.
Business response:
Thank you for your feedback. We apologize for the less than positive experience you had at our hotel. We always want to have our guests have a pleasant stay, with friendly and efficient service. Please know we will share your feedback with our staff so we can improve for our valued guests. Thank you again for letting us know, we hope to have you stay with us again soon. General Manager
Business response:
Rashel, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconveniences were experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.