Extended Stay America - Orange County - Lake Forest

Business response:

Thank you for choosing to stay at our hotel. We are delighted to know you enjoyed the comfort of your well-equipped room and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Frank, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thanks again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager 

Business response:

Tommie, we appreciate you being our guest. We are pleased you had an overall nice stay. However, we are sorry our front desk did not communicate clearly about our amenities. Toiletries are available at the front desk and are complimentary. We do not have ice machines on our property, as we have full-size refrigerator/freezer which includes ice trays for your convenience. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Julianne, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Irwin, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you also found us to be of a great value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. It’s good to know our location close to the beach was perfect for your visit and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, General Manager