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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Comfortable bed! Great shower! But no room service. To costly for what it is. Access to road a little difficult if needing to exit to the left of the building. Sincerely.
Business response:
Eileen, thanks for taking the time to write a review about your stay at Extended Stay America. We are happy to know that you liked our beds, but we are sorry for not meeting some of your expectations. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Smell of cigarette luring inside non smoking room. Exhaust fan in bathroom very noisy.carpet needs deep cleaning.
Business response:
Thank you for staying at our hotel. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Good location but very crowed and there was no house keeping. I had to bring my own towels for my family. The refrigerator didn't work and the Non Smoking room smelled like cigarette smoke.
Business response:
Thank you for choosing our hotel. Although we’re glad to know our location was ideal for you, we apologize for the difficulties you had during your stay. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is available upon request. We’re sorry if this was not explained to you at the time of your arrival. Also, we have shared your feedback with the concerned team in order to fix the issues you mentioned immediately. We hope you will stay with us another ... read more
Business response:
Jacqueline, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Dianna, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Alex, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Over priced due to area There was a smell when you walk into the lobby. And all the luggage carts were gathered next to the elevator and blocking it.
Business response:
Nathan, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,459 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.