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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone pulled fire alarm at 2am then everyone stood outside for an hour after a late night out celebrating with friends. Then at 9am on a SUNDAY they began work in unit above us in with hammering and drilling. Asked for a credit or partial refund and was told I could have a late check out?? Still couldn't sleep if I did. Staff was rude and unaccommodating. NO apology for inconvenience. Poor customer service!
Business response:
We are extremely sorry you did not have a comfortable stay with us and regret the disappointing service you received from our associates. We understand your frustration and we have shared your comments with the appropriate individuals to ensure it is not repeated again in the future. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
it took three different rooms to get one that was to my liking and that everything worked as designed...
Business response:
We are sorry for the problems you encountered in getting the room of your choice. We value your constructive feedback and are taking the necessary steps to ensure a much better experience of our future guests. Thank you for being our guest. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This is not a good place to stay. It is old , dirty and our room smelled like toxic ammonia. There were pubic hairs on the toilet seat and no hot water
Business response:
Thank you for the kind review. We apologize for the cleanliness issues with your room. Providing our guests with a clean, comfortable room is our top priority. We have shared your comments with our housekeeping staff, and we are confident you will have a better experience next time you stay with us. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Kitchen had zero items, non smoking room reeked of smoke
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please know, kitchenware for your suite is available and kept at the front desk upon request. We value your comments and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Smell like marihuana all over. Tiny rooms. No cleaning service daily. Only coffee given.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for your disappointment with our housekeeping policy and with the size of your room. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value... read more
Horrible! The AC didn’t work in the room, pillows were horrible, and the floors were so dirty.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value our guests we will share your comments with our leadership team. We appreciate your business and hope you will consider giving us another chance the next time your travel... read more
Staff was very friendly rooms are run down and old property is very dirty not well taken care of vending machines are not available after 11
Business response:
Thank you for your review. Although you liked our friendly staff, we apologize for the cleanliness issues you encountered in your suite. We are working with our housekeeping department so that they are more diligent going forward. We hope you will return so we can make it up to you. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.