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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Kitchen is bad, you can't even boil water. Furniture is old. You get what you pay for
Business response:
Thank you for being our guest. We apologize that our accommodations fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very disappointed I had booked 2 double beds for my daughter's and I stay--it was overbooked, so my daughter slept on a (very small) pull out--and upon asking for some kind of refund were told that it was not possible. The kitchen was not stocked AT ALL-we had to go to the front desk to get even a fork. When we went to make the pull out-there were no linens for it anywhere, and by that time the front desk was closed. We had to contact Operator and (again) go to the front desk to get we needed. I have stayed at an Extended Da... read more
Business response:
Mary, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you and your daughters experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Ma... read more
I liked initially the friendliness however when I had a problem (phone didn'twork), it was never resolved. The kleenix tissue, tp and pillow cases were scratchy.
Business response:
Kathy, thank you for your review. We are sorry for the issues you had with the phone and regret that it was not resolved to your satisfaction. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Disappointed stay I was very disappointed with this visit! Booked online came in the front desk lady gave me room 214 went up the key wouldn’t work so, I said ok Well I’ll go back down maybe she need to re program the key. I went back to the front desk, I told her that the key not working. I’m very patience. So she gave me another key for room 214. Never seen it coming, went back to the room 214 Just to find out that key did not work! Now I’m getting very upset! I’m still trying to open the locked door, just all of a sudden ... read more
Business response:
Thank you for sharing your detailed feedback. We are sorry for the problems you had with the room key. We are reviewing this incident with our front desk team to make sure this is not repeated. We also apologize for the dog odor you experienced. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our maintenance team is also inspecting the AC unit to make sure it is working correctly. We appreciate you letting us know about your feedback about the bed as they help us improve... read more
Be careful Our car was broken into. Hotel didn’t care. Wasn’t the first incident. Bad stay overall.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Never again Dirty bed and towels
Business response:
Lourdes, we sincerely apologize for the inconvenience you encountered in your room, which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and improve our future guests experiences moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.