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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach Hotel It was all good until I seen a roach in the bathroom. Crazy!! No hotel should have a roach problem
Business response:
Chris, thank you for choosing us and for taking the time to post a review. We apologize for the unpleasant experience you had with your suite. We will share your comments with our housekeeping team as well as our pest control provider and make sure the issue is fixed. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Would not stay here ever again Crystal was the clerk when I checked in. She was on her cell phone. She made eye contact with me then turned around and walked into an office and closed the door. No greeting whatsoever. Came back out and acted like she just saw me. Went to room and it was not cleaned very well at all. Next day needed some extra towels. Crystal was at desk again. She told me that I had to come back in 30 minutes because she had to a back room to get them? We had six families of a softball team staying there. We... read more
Business response:
Michelle, thank you for choosing us and for reviewing your stay. We apologize for the cleanliness issues you encountered, and be assured; we will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the behavior of our staff at the front desk with appropriate individuals and make sure we are more consistent with our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known.... read more
Business response:
Romello, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Gross. People loitering around the exits at all times. I took my dog to pee at 4:30 and there were 5-6 different people walking around and drinking. Hallways stunk and was not helped by the tremendous amount of carpet freshener powder they threw down. I’ll never stay here again
Business response:
Thank you for staying at our hotel. We are sorry for the unpleasantness you experienced and apologize for the issue in the hallways. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
You get what you pay for ... little less Front desk staff lacks proper customer service Cleaning items like shower head and appliances are crucial in a pandemic
Business response:
Thank you for your recent stay with us. Please accept our apologies for the poor service you experienced with our front desk. We take pride in delivering superb service, and we apologize that we fell short. We have shared your feedback with our front office manager, and we are taking immediate steps to address the concerns you outlined. We hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
room not clean with covid being a big factor There was blood on the toilet urine in the toilet cigarette butt in bed Front Desk Clerk very rude and professional.
Business response:
Andrea, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.