This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place gave me the creeps. - the front desk lady was okay. I was standing there for a while and had to initiate a conversation before she ever spoke to me. - the hallways were super long and reminded me of something from a mental institution. - my neighbors were loud. One women woke me up screaming “help me, he’s trying to k**l me” at midnight. I could not rest after that. - Lots of traffic by the side doors and in the parking lot late at night. I left my charger in my car but was too afraid to go get it until morning. -... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered during your stay. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you we will address the concerns you outlined and take appropriate actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
If you wanna open that mouth use it where it goes It appeared as though maintance/security was preforming some routine on the floor i was on where as for hours on end continued to enter a room over and over again consistently slammed the door through out the night only to wake up to to carpet very wet from a plumbing leak and police asking the floor to leave with a full paid additionally paid by me upon exciting i went to speak to mng only to find there where an affiliated with HOME TOWN STUDIOS CASSELBERRY whitch i had stay... read more
Business response:
Jonathan, we are sorry for the disappointing experience and for the difficulties you encountered while here. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Business response:
Gisela, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Wifi is horrible, paid for enhanced and was disconnecting every 15 minutes. Help.center could not fix it. Musky smell of room,
Business response:
Geo, thank you for your review. We are sorry for the difficulties you had with the wifi and that we were unable to resolve it to your satisfaction. We have alerted our service provider to ensure we have the proper connectivity throughout the hotel. Also, your feedback has been discussed with our housekeeping team to deep clean the room to remove the odor. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Front desk wasn’t friendly - very scripted - also the initial room they gave me smelled like death I requested a different room and was accommodated but over all experience was poor - outside looks nice inside looks like trash -
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from our associates. We have taken note of your feedback and have shared it with the appropriate individuals to deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry for the odor you experienced in your initial suite. Your comments have been discussed with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an op... read more
Slightly underwhelm We found a shirt on the floor by the bed. There were multiple candy wraps around our room too. Even with the a/c at 68 the room was very stuffy, especially by the bed due to the a/c reaching the bed area.
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition upon your arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Crystal, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
Crystal, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Food was left in refrigerator. Bath room/shower was dirty.
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.