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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and Unsafe!!!!! STAY away from this place. The place stinks very bad. When we arrived and reported they said "we are investigating". On the day we were leaving I got the same answer. The hallway has no air ventilation (No AC vent and window was closed). Very unhealthy. Absolutely no security! The front desk closes after 10PM. So if you are trying to check in after 10PM prepare for atleast a one hour wait. On the day we were leaving (12/30/2019) there were cops investigating multiple car break-ins. Yes. No cameras on t... read more
Business response:
Thank you for sharing your comments. We want our guests to have a great stay, so we apologize for the concerns you outlined. Your feedback is valuable to us, and we will review it with our team as we are always looking for ways to enhance our guests’ experience. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent time. Sincerely, Hotel Management
Disappointed I have stayed at this location on several occasion but this time I found it disappointing. I left instructions to have the towels changed in my room and when i returned late in the day everything was still there. I went to front desk and got what I needed. My son asked for a box of tissues and was told out of them. I was tired and it would have been nice not to have to do that. Our pass keys did not work so had to walk around the building to get in and door was locked so fortunately someone was at the desk and l... read more
Business response:
Mary, we hate losing our loyal guests and regret letting you down during this visit. We apologize for the housekeeping service issues you encountered. Your feedback will be shared with the appropriate team members to improve our service going forward. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities and for the difficulties you had due to the key card. We appreciate your patronage and hope you will give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Mana... read more
It was Christmas Day and immediately at check in the front desk staff member was hostile and rude. Her name was Allana and I honestly believe she hates her job or is a racist p.o.s. Never going here again.
Business response:
Thank you for being our guest. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with Allana so that such instances are not repeated. Thank you also for your feedback, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
It started out we couldn’t get anyone to answer the front desk when we got there at 7:52pm....then the bed was so out dated it had lumps in it....just not a good experience
Business response:
Renee, thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and regret the inconvenience it caused. Your feedback has been discussed with our front desk team to improve our services moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely,... read more
Terrible service When I arrive to check in the staff members had absolutely no idea how to check me in. I waited in the lobby atleast 30 minutes until she figured out how to work the computer system. She told me she had never been left alone before. The first set of room keys she gave me was to another guests room. When i I realized there was a mistake she said she assumed I was that guests company coming to see them EVEN THO I HANDED HER MY IDENTIFICATION. That check in process was irritating and exhausting. Shame on the ho... read more
Business response:
Thank you for staying with us and for sharing your review. We are sorry for the poor service you received from our front desk staff, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We value your feedback and hope to have the chance to serve you better in the future. Sincerely, Hotel Management
There was bugs by the air conditioner and the window area. Hall way smells
Business response:
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you alerting us to these issues, and we hope that you will come back and stay with u... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.