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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not everything was great but nothing was really all that bad.
Business response:
Dear Carlton, Thank you for the fantastic review of Extended Stay America! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Sincerely,Hotel Management
the front desk lady was amazing great service the bad thing guy was smoking crack at the front door
The front desk help was amazing. She was very friendly and helpful. She made me feel welcome. I am sorry i dont remember her name. She deserves credit for doing a amazing job.
Business response:
Dear Brian, Thank you for including Extended Stay America in your travel plans. We were delighted that our staff was attentive to your needs and made you feel at home. Our goal has always been to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Just OK! The room was clean but smelled like cigarette smoke. The TV signal kept cutting in and out every few minutes. There are no ice machines, and when I asked the lady at the front desk she rudly said "that's what the ice trays in your freezer are for". I told her we had only checked in a few hours ago and was only staying one night, definitely didn't think to make my own ice. The grab and go breakfast hot beverage station did not have any tea bags, and only had sweetened creamer. Overall this hotel and stay was just OK.
Business response:
Dear Jessica, Thank you for sharing your experience. We’re pleased to hear that the room was clean but regret the inconvenience caused by the smell and the TV signal issues. We apologize for any misunderstanding regarding the ice and the interaction at the front desk. Additionally, we are sorry that the grab-and-go breakfast did not meet your expectations, especially the limited options for tea and creamer. Your feedback is valuable as it helps us improve our services. We appreciate your insights and hope to provide you with... read more
Good but not great
Business response:
Dear James, Thank you for taking the time to comment on your stay. We are glad to know you were pleased with most of your visit. However, we regret that your stay was less than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Bueno
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.