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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly service
Business response:
Dear Brenda, We are delighted you experienced friendly service at Extended Stay America! Providing excellent customer service is our top priority, and we're glad our team made your stay enjoyable. Your kind words mean a lot to us, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel Management
so odd people in the hotel, the hotel is average, at best. will not stay again.
Business response:
Dear Matthew, We are sorry that your experience at our hotel did not meet your expectations. Providing a comfortable and welcoming environment for all our guests is important to us, and we regret any discomfort caused by the behavior of others. Your feedback about the overall experience is valuable, and we will use it to make improvements where possible. We understand your decision not to return, but we hope you reconsider, as we're committed to enhancing our services to ensure a more enjoyable stay for all our guests. Thank... read more
The staff was great. Room comfortable an clean. Would stay here again if in the area.
Business response:
Dear Patricia, We are thrilled you had a positive experience at Extended Stay America! Our goal is to provide exceptional service and comfortable accommodations. Thank you for recognizing our staff and the cleanliness of your room. We appreciate your feedback and look forward to welcoming you back whenever you're in the area.Sincerely,Hotel management
Thanks The staff was very helpful. Wil was great. Thanks
Wasn’t too bad overall, but the cleanliness of the property could be better. Very dark color palette inside gives it a dreary feeling from a scary movie.
Business response:
Dear JP, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Feedback like yours allows us to monitor and improve our guest experience continually. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management
Toilet backed up. The toilet didn't flush all the way from the time of arrival a little after 3pm. I informed an employee, but noone came to my room. Good thing I didn't need to go #2
Business response:
Dear Chris, Thank you for being our guest. We apologize for the inconvenience you experienced with the toilet in your room. Providing functional amenities is a priority, and we regret that we fell short in addressing your concern promptly. Your feedback is important, and we will ensure that our team is vigilant in responding to guest requests in a timely manner. Please accept our apologies for any discomfort this may have caused, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.