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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was a good , however the facilities were not. The room smelled like baby pee ,
Business response:
Gregory, thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Front door was locked. (I arrived around 8-9 pm) Rang in several times with no answer. A guest finally let us in. Rang the front desk several times as well with no answer. Finally after awhile a friendly worker did assist. Stayed 2 nights. Found 2 dead cockroaches in bathroom. Hotel looked ok from the outside but needs updates. Bathroom shower tiles were peeling. Have had better experiences at other extended stays.
Business response:
Susana, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider stayin... read more
Nice hotel. Try to get a room on the lobby-side Nice hotel and very clean. If you happen to have a room on the wrong side of the building it can be a bit noisy, since it is right of Rt.4, which is busy well past midnight. Don't count on more than a mini-muffin and coffee for breakfast. But, there are plenty of places to grab something to eat in the area.
Business response:
John, thank you for choosing Extended Stay America and sharing your experience. We are glad our location convenient to restaurants worked well for you and that you were pleased with our immaculate accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
All
Check in was great and the staff was very nice. A lot of the amenities are not readily available in your room and need to request when needed (ex: dishes, cups, coffee maker, blow dryer etc. the room seemed clean and all seemed well until the next morning when we turned off the air conditioning. The room began to get humid which is normal however the smell of urine became predominant and was a little overwhelming. It is a pet friendly hotel so I can only assume that’s what it was. We ended up checking out early.
Business response:
Deyse, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Smelly sheets Checking in was fine and the room appeared clean, but when I laid down for the night I kept smelling a wet mildew scent. After searching to figure out where the smell was coming from it was the sheets we were laying on. I laid a towel down for the night, but the next morning I asked the front desk to have the sheets changed due to the smell. I was told that I had to bring the sheets down off the bed so they could give me new sheets to change myself. I was on a mini vacation so I didnt think it was fair to ask m... read more
Business response:
Thank you for your review. We are sorry for the housekeeping oversight you experienced. Kindly know, while our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,624 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.