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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor It was dog poop everywhere. The couple across the hall had a very huge dog that barked all night every time a door would open. Someone dog pooped in the hallway by my room door which caused our room to smell very bad.
Business response:
Thank you for your review. We are sorry about the dog barking and the disturbance this caused, and for the cleanliness issue, you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I didnt like that our room was on 3rd floor and the furthest from the only 2 elevators. I didnt care for all the smokers sitting at door going in side door from parkinglot. Dishes, flatware, etc., not in room, if wanted had to ask. Seemed like a government housing project.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Ok for 1 night You get what you pay for. We needed 1 night stay before we moved into our apartment a few miles away. Friendly people staying there. Definitely cant imagine staying longer than 1 night. Super uncomfortable bed. Also no temp adjustment
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we regret your disappointment with the bed. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We have also asked our maintenance team to address the problem with the temperature adjustment. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Pkay
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The sheets were so rough.
Business response:
Thank you for taking the time to rate your experience; we love it that you could join us. However, we apologize that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Clean
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and that you enjoyed your time with us. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk clerks where very friendly an nice.room was comfortable an clean.would recommend to a friend.
Business response:
Lincoln, thank you for the glowing review of Extended Stay America and for recommending us to your friends. We are delighted to know you liked your well-appointed suite and were impressed with our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed Rooms were so outdated ... it was clean props to the cleaning crew . Front desk was rude .... and they had rough looking guest with lawn chairs at entrance ... carpets in walking area very dirty looking . No breakfast not even coffee!!
Business response:
Lucio, thank you for sharing your feedback. While we are glad you liked your clean suite, we are sorry you were unhappy with the overall condition of our hotel and accommodations. We also apologize for the behavior of our front office team on the cleanliness issue you mentioned. We will utilize your comments to enhance our guest experience. We would like to host you again and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,624 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.