Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management 

Business response:

Louise, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast selection. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest at Extended Stay America and for taking the time to give us your feedback. We are glad your stay was mostly positive. That said, we are sorry you were unhappy with our housekeeping services. While our cleaning is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more