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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
All
Check in was great and the staff was very nice. A lot of the amenities are not readily available in your room and need to request when needed (ex: dishes, cups, coffee maker, blow dryer etc. the room seemed clean and all seemed well until the next morning when we turned off the air conditioning. The room began to get humid which is normal however the smell of urine became predominant and was a little overwhelming. It is a pet friendly hotel so I can only assume that’s what it was. We ended up checking out early.
Business response:
Deyse, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Smelly sheets Checking in was fine and the room appeared clean, but when I laid down for the night I kept smelling a wet mildew scent. After searching to figure out where the smell was coming from it was the sheets we were laying on. I laid a towel down for the night, but the next morning I asked the front desk to have the sheets changed due to the smell. I was told that I had to bring the sheets down off the bed so they could give me new sheets to change myself. I was on a mini vacation so I didnt think it was fair to ask m... read more
Business response:
Thank you for your review. We are sorry for the housekeeping oversight you experienced. Kindly know, while our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
We had to get swapped to a new room because the ceiling above us sprung a leak. The staff handled it well enough by moving us quickly to a new - same level room.
Business response:
Marian, thank you for your candid review. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the inconvenience you experienced due to the maintenance issue you outlined. We will review this with our engineering team and make sure the problem is resolved immediately. We apologize that your stay was less than perfect and hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Convenient
Business response:
Shakeya, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Been there done that, will do it again Check in was easy and she was very nice and efficient. Thorough.
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,733 reviews.
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.