Extended Stay America - Orlando - Altamonte Springs

Business response:

Thank you for staying at our hotel and sharing your feedback. We apologize for the delay it took to resolve your complaint regarding the faucet. We will use your comments to ensure we deliver prompt service. We do hope you will stay another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Jacquline, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Rahamat, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Sonja, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Marcus, thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management 

Business response:

Dywan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jacque, thank you for choosing Extended Stay America. We are thrilled to know that our friendly services and comfortable accommodations are the reasons you continue to stay with us. It is always a pleasure to have you as our guest, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Angel, thank you for your review. We are sorry the size of our bed was not to your expectations and regret the inconvenience caused. We wish we had the opportunity to resolve this while you were as we would have done our best to ensure you were comfortable. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management