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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok
I thought it was better It was good, staff was okay could be better more friendly, not so clean the carpets need cleaning and the smell was bad.
Business response:
Jose, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. However, we apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Staff was friendly but the room smelled of smoke and wasn’t clean. The shower/tub had a water leak and the room was overall run down
Business response:
Alicia, thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the concerns you had with your guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also review your comments with our maintenance team and make sure the problems you outlined are resolved immediately. We hope you will give us a second chance... read more
Clean, basic place to stay Clean, basic. Staff was friendly. No frills.
Very friendly staff!
Business response:
Andrea, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
It was what we needed but didn’t know it was a long stay hotel they do need to update kitchen and get rid of rugs to much mildew smell
Good
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The AC in our room was broken. It was very hot. I did not sleep much. I got in after midnight so there was no one at the desk to tell about this. Overall, pretty miserable.
Business response:
William, thank you for your honest evaluation. We are sorry to learn that you get enough rest during your stay with us and apologize for the issues you had with the air conditioner in your guest room. We will review this with our maintenance team and make sure the problem is resolved immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 2,815 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.