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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly sheets Checking in was fine and the room appeared clean, but when I laid down for the night I kept smelling a wet mildew scent. After searching to figure out where the smell was coming from it was the sheets we were laying on. I laid a towel down for the night, but the next morning I asked the front desk to have the sheets changed due to the smell. I was told that I had to bring the sheets down off the bed so they could give me new sheets to change myself. I was on a mini vacation so I didnt think it was fair to ask m... read more
Business response:
Thank you for your review. We are sorry for the housekeeping oversight you experienced. Kindly know, while our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
We had to get swapped to a new room because the ceiling above us sprung a leak. The staff handled it well enough by moving us quickly to a new - same level room.
Business response:
Marian, thank you for your candid review. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the inconvenience you experienced due to the maintenance issue you outlined. We will review this with our engineering team and make sure the problem is resolved immediately. We apologize that your stay was less than perfect and hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Convenient
Business response:
Shakeya, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Been there done that, will do it again Check in was easy and she was very nice and efficient. Thorough.
Great
Business response:
Nilsa, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Very clean
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 4.2 star rating with 1,688 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.