Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for sharing your feedback about your stay at Extended Stay America. We are pleased to know that you appreciated the generous room size and found the bed to be relaxing during your visit. At the same time, we regret that the room’s freshness did not fully meet expectations. Your comments will be shared with our team so we can uphold our standards and reinforce our smoke-free policy moving forward. Guest comfort is very important to us, and insights like yours help us enhance the overall experience. We ho... read more

Business response:

Dear Guest, We sincerely apologize to hear that the cleanliness of the room and the comfort of the bed did not meet your expectations. Providing a clean, comfortable, and relaxing environment for our guests is extremely important to us, and we regret that we fell short during your visit. Your comments will be shared with our housekeeping and management teams so that these concerns can be reviewed and improvements can be made. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better ... read more