Extended Stay America - Orlando - Convention Center - Universal Blvd

Business response:

Thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Tonya, thank you for your excellent rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel . It was certainly disappointing to read about your unpleasant experience with our guest service efforts and facilities. We have shared your concerns with our team and we have addressed these issues so that they do not happen again in the future. We hope you will give us another chance to host you on a future visit so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. However, we are sorry for the cleanliness issue and that you were unhappy with our breakfast offerings. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. We value your feedback regarding our breakfast will be shared with our team. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management